Emergency Response Coordinator

Job Summary

Providing critical support to elderly and medically-at-risk individuals, the full-time Emergency Response Coordinator will manage incoming calls to triage assistance needs while ensuring high-quality customer service and maintaining accurate subscriber data.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
• Ensure all customer interactions are professional and caring, resulting in a high level of customer service
• Perform off-phone tasks and troubleshoot maintenance alarms to ensure uninterrupted service for subscribers

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a call center or customer service environment
• Fluency in English with excellent verbal skills
• Basic computer and Microsoft Windows skills
• Demonstrated compassion and empathy for the elderly and medically at-risk individuals