Emergency Response Coordinator

Job Summary

Providing essential support during critical situations, the full-time Emergency Response Coordinator will manage incoming calls from elderly and medically-at-risk individuals, triaging their needs and coordinating appropriate assistance while ensuring a high level of customer service.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
• Ensure all customer interactions are professional and caring, resulting in high customer satisfaction
• Perform off-phone tasks as required and troubleshoot maintenance alarms to ensure uninterrupted service for subscribers

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a call center or customer service role
• Fluency in English with excellent verbal skills
• Basic computer and Microsoft Windows skills
• Compassion and empathy for the elderly and medically at-risk individuals