Emerging Experience Strategist
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Job Summary
Proactive and customer-obsessed, the full-time Emerging Experience Strategist will explore best-in-class shopping and ownership experiences, documenting insights and trends to inform strategic decisions for Ford's Advanced Product Strategy & Planning team, all while working remotely.
Key responsibilities
- Experience and document best-in-class shopping, buying, and ownership journeys across various platforms and services
- Maintain a benchmark library of documented experiences to support team strategies and presentations
- Analyze trends in customer behavior and provide actionable insights to enhance Ford's offerings
Required qualifications
- Bachelor's Degree
- 5+ years of experience in customer experience, retail, e-commerce, or digital product, with direct retail experience
- Demonstrated ability to document experiences clearly and consistently for team use
- Expertise in AI shopping tools and understanding of digital and physical customer journeys
- Strong storytelling skills and an established industry network
Complete Job Description
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