Employee Benefits Advocate

Job Summary

Supporting clients through inbound calls regarding employee benefit enrollment, the full-time Employee Benefits Advocate will work remotely to provide accurate responses and ensure compliance while maintaining a customer-centric approach.

Key responsibilities

• Answer a broad range of inbound calls in a professional and positive manner
• Document call details accurately and respond thoroughly to inquiries
• Ensure compliance in processing and take accountability for the resolution of issues

Required qualifications

• Prior experience in benefit administration, insurance brokerage, or insurance provider roles
• Experience in a service center or customer service environment
• Strong customer-centric mindset with exceptional phone etiquette
• Comfortable with technology and a competitive team player
• Strong interpersonal skills to effectively engage with clients