Employee Benefits Advocate

Job Summary

Supporting clients through inbound calls regarding employee benefit enrollment, the full-time Employee Benefits Advocate will work remotely in a call center environment, ensuring compliance and providing thorough responses to inquiries.

Key responsibilities

• Manage a high volume of inbound calls, addressing client inquiries professionally and positively
• Document call details accurately and ensure timely and compliant processing of transactions
• Collaborate with team members to creatively solve problems and enhance the client experience

Required qualifications

• Prior experience in a service center or customer service role is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred but not required
• Strong customer-centric mindset and exceptional phone etiquette
• Comfort with technology and a competitive, team-oriented attitude
• Strong interpersonal skills to effectively engage with clients and team members