Employee Benefits Client Manager

Job Summary

Managing client relationships remotely, the full-time Employee Benefits Client Manager will serve as the primary liaison for policyholders and employees, handling claims processes and ensuring accurate premium administration while collaborating with HR and Benefits teams.

Key Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of paid parental leave and death claims
• Resolve escalations related to claims, billing, and contract interpretation

Required Qualifications

• Bachelor's degree in business or related field, or equivalent combination of education and experience
• 3+ years of experience in leave management, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance
• Experience managing claims processes and resolving complex customer inquiries
• Strong knowledge of benefit contract interpretation and premium administration
• Proficiency in Microsoft Excel and experience in Oracle or other Benefits Administration programs