Employee Navigator Case Builder

Job Summary

To support a growing team, the full-time Employee Navigator Case Builder will troubleshoot platform-related issues, renew clients, and build new accounts while working remotely.

Key responsibilities

• Troubleshoot platform-related issues and respond to support requests in a timely manner
• Renew clients within Employee Navigator and assist with benefit platform configuration tasks
• Collaborate with Account Managers and operational teams to ensure accurate and timely service delivery

Required qualifications

• Minimum high school degree
• 2+ years of customer service, benefits administration, or employee benefits experience preferred
• Experience with Employee Navigator strongly preferred
• Proficiency with Microsoft Office products and shared collaboration tools
• Ability to manage multiple priorities in a deadline-driven environment