Employee Relations Coordinator
Job Summary
Supporting inbound voice Compensation and Expense Service, the remote Employee Relations Coordinator will assist associates with timecard inquiries, system navigation, and troubleshooting while ensuring a high-quality customer experience.
Key responsibilities
- Handle inbound calls related to timecard processes and assist associates with system navigation
- Support time entry, submission, and approval activities while troubleshooting system access issues
- Document interactions and support tickets, escalating complex issues to designated support teams
Required qualifications
- Strong customer service orientation with experience handling high call volumes
- Ability to navigate multiple applications simultaneously
- Self-driven with a dependable work ethic
- Strong problem-solving capabilities
- Familiarity with CRM tools
Complete Job Description
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