Employee Service Center Specialist

Job Summary

To support the Employee Service Center, the full-time remote Employee Service Center Specialist will manage HR queries, provide transactional support for employee data, and deliver exceptional customer service while adhering to eastern time zone hours.

Key responsibilities

• Serve as the primary point of contact for HR inquiries and requests related to HR data and policies
• Resolve employee issues by applying standard administrative procedures and escalate non-routine matters as needed
• Maintain organized records of employee solutions and promote the use of the Employee Service Center within the organization

Required qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field; or an Associate's degree with two years of relevant experience; or a High School Diploma with four years of relevant experience
• Experience with Workday is preferred
• Specialized knowledge in HR Operations, HR Service Delivery, and HRIS
• Ability to manage multiple employee requests and inquiries effectively
• Strong written and analytical skills