Employee Services Coordinator

Job Summary

To support employee services, the part-time Employee Services Coordinator will process documentation, audit education assistance verification documents, and respond to participant inquiries via online ticketing and live chat in a remote setting.

Key responsibilities

• Review and ensure compliance with tuition policies for corporate clients
• Proof grade reports and receipts against submissions, applying appropriate discounts before payment
• Respond to customer inquiries through live chat and phone calls, providing support and troubleshooting assistance

Required qualifications

• Bachelor's degree preferred
• Two years of customer service experience; auditing experience is preferred
• High level of computer proficiency
• Ability to work independently in a remote environment
• Proven capability to manage multiple inquiries simultaneously