Employer Service Representative
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Job Summary
Working remotely on a full-time basis, the Employer Service Representative will resolve claim and customer service issues for clients, conduct research, and recommend process improvements to enhance service delivery.
Key responsibilities
- Resolve claim and customer service issues by communicating with clients and internal teams
- Research and analyze issues to provide recommendations for process improvements
- Track and monitor ongoing issues to ensure timely resolution and client satisfaction
Required qualifications
- High School diploma or GED equivalent
- Minimum five years of claim processing or health insurance industry experience
- Solid understanding of ERISA and DOL regulations
- Ability to read and interpret documents and Summary Plan Descriptions (SPDs)
- Experience with MS Excel and Word for data analysis and reporting
Complete Job Description
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