EMR Integration Manager
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Job Summary
To ensure high-quality customer experiences and operational impact, the full-time remote EMR Integration Manager will manage frontline support for live interfaces, monitor interface health, and lead strategic initiatives to optimize EMR services across various healthcare platforms.
Key responsibilities
- Lead frontline support for live interfaces, resolving issues from clinics and stakeholders through defined support channels
- Monitor interface health metrics and proactively address issues before clients report them
- Conduct root cause analysis on recurring issues and drive permanent fixes to reduce support volume over time
Required qualifications
- 2-4+ years of experience in healthcare, with direct exposure to EMR and/or LIS systems
- Demonstrated success in delivering outstanding customer support in complex operational environments
- Experience with incident management and de-escalation, including clear communication and coordinated issue resolution
- Proven ability to streamline processes and contribute to scalable operational improvements
- A bachelor's degree (B.A. or B.S.) in science, engineering, or a related field
Complete Job Description
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