Enablement Director
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Job Summary
To support the growth of customer-facing teams, the full-time remote Enablement Director will manage onboarding, develop role-specific training, and create educational materials to enhance product knowledge and communication across Sales, Customer Experience, and Support teams.
Key responsibilities
- Own onboarding processes and create role-specific training plans for Sales, CX, and Support teams
- Partner with Product and Product Marketing to translate product updates into practical guidance and maintain current messaging
- Develop and manage training resources, playbooks, and certification programs to improve team performance and readiness
Required qualifications
- Experience building and scaling enablement programs in a B2B SaaS organization
- Proven track record of creating onboarding, training materials, and certification programs from scratch
- Hands-on experience with learning management systems (LMS) and content creation
- Proficiency in using Gong for call analysis and coaching insights
- Ability to translate technical product features into customer value and business use cases
Complete Job Description
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