End User Support Specialist
Job Summary
To enhance the end-user experience, the full-time End User Support Specialist will provide technical support by troubleshooting software and hardware issues, configuring computer systems, and performing regular maintenance, all while working remotely.
Key responsibilities
- Deliver support for issues related to desktop computers, laptops, peripherals, and mobile devices
- Install and configure hardware and software according to standard procedures
- Assist users by diagnosing problems and guiding them through potential solutions
Required qualifications
- Associate degree or higher in Information Technology or Computer Science
- CompTIA A+ certification
- Microsoft Certified Solutions Associate (MCSA) and Technology Associate (MTA) certifications
- Cisco's Certified Entry Networking Technician (CCENT) and Certified Technician (CCT) certifications
- Ability to successfully complete a fingerprint background investigation
Complete Job Description
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