End User Support Specialist
Job Summary
Providing high-touch technical support, the full-time remote End User Support Specialist will resolve technology issues related to Microsoft 365, Windows, and business applications while ensuring a consistent user experience across the United States.
Key responsibilities
- Triage, troubleshoot, and resolve incoming support requests within defined SLAs using JIRA
- Deliver enterprise software support for Microsoft 365, Windows, and collaboration tools, including user access and permissions
- Coordinate with offshore helpdesk teams to maintain a consistent user experience and support new-hire IT onboarding
Required qualifications
- High school diploma or equivalent
- 3+ years of progressive IT support or end-user support experience
- Strong knowledge of Microsoft 365, Windows 10/11, and enterprise applications
- Experience with ticketing systems, preferably JIRA, and ITSM practices
- Proven troubleshooting and analytical skills across technology platforms
Complete Job Description
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