Endpoint IT Analyst
Job Summary
Providing IT support and endpoint administration, the full-time Endpoint IT Analyst will troubleshoot issues and manage service requests for global internal users in a remote environment.
Key responsibilities
- Resolve helpdesk and endpoint issues for Windows and Mac systems
- Manage service requests, accounts, and troubleshooting tasks
- Document resolutions and maintain standard operating procedures (SOPs)
Required qualifications
- 3+ years of IT experience
- Proficiency in Windows and Mac OS administration
- Experience with Active Directory and Office 365
- Knowledge of desktop/application troubleshooting
- Familiarity with software installation, maintenance, and upgrades
Complete Job Description
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