Energy Efficiency Support Specialist
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Job Summary
Supporting utility customers in enhancing energy efficiency, the full-time remote Energy Efficiency Customer Support Specialist will manage inbound calls, provide program education, and assist with customer inquiries using multiple platforms.
Key responsibilities
- Handle inbound customer calls focused on energy efficiency and program support
- Provide assistance with scheduling, enrollment, and technical inquiries
- Utilize various support scripts and platforms to deliver customer service effectively
Required qualifications
- High School Diploma or GED
- Minimum of 6 months experience in a customer-facing environment, preferably in a call center
- Ability to type 35+ WPM
- Strong customer service orientation with a sales-focused mindset
- Capacity to thrive in a fast-paced environment while managing multiple tasks
Complete Job Description
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