Engagement Director
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Job Summary
Leading a portfolio of 3-5 strategic client accounts, the full-time Engagement Director will ensure client satisfaction, drive revenue growth, and serve as the executive escalation point for critical issues while working remotely.
Key responsibilities
- Manage client relationships to align objectives with business goals and ensure overall satisfaction and retention
- Develop and execute account growth strategies to expand revenue through additional services and solutions
- Oversee engagement performance and delivery quality, coaching teams on client communication and issue resolution
Required qualifications
- Significant experience in leading strategic client relationships and managing large-scale account portfolios
- Proven track record of developing and executing account growth strategies in a consulting or technology services environment
- Strong financial acumen with experience in managing account profitability and commercial performance
- Experience overseeing delivery governance and risk management across large programs
- Background in Microsoft-focused consulting or digital transformation environments is highly desirable
Complete Job Description
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