Engagement Specialist

Job Summary

To support a growing practice, the full-time remote Engagement Specialist will establish trust with members, gather and verify information, and facilitate connections to clinical care teams through appointment scheduling and follow-up.

Key responsibilities:

• Conduct inbound and outbound calls to educate members on the program and route calls to appropriate teams
• Verify provider information and document member interactions accurately in designated systems
• Coordinate and schedule outreach appointments with care team staff using approved tools

Required qualifications:

• High School diploma or GED required
• 1+ years of experience in a fast-paced call center environment
• 1+ years of experience in healthcare
• Familiarity with medical terminology and HIPAA required
• Computer proficiency with MS Office and telecom devices