Enrollment and Eligibility Representative

Job Summary

Working remotely on a full-time basis, the Associate Enrollment and Eligibility Representative will manage enrollment processes, reconcile reports, and assist members with eligibility inquiries during standard business hours of 7:00 am - 5:00 pm PST.

Key responsibilities:

• Research and resolve enrollment errors by comparing reports with system information and CMS records
• Prepare and maintain new member or group enrollments while responding to member eligibility questions
• Perform basic clerical functions and analyze data to improve quality and productivity

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Minimum of 1 year of experience in an office setting using a telephone and computer
• At least 1 year of customer service experience
• Proficient computer skills, including knowledge of Microsoft Windows
• Ability to work full-time with flexible shift scheduling during business hours