Enrollment Call Center Agent

Job Summary

To support student enrollment and retention, the full-time Enrollment Call Center Agent will provide exceptional customer service through phone and email communication, manage inquiries and applications, and assist prospective and enrolled students with academic guidance in a remote setting.

Key responsibilities:

• Convert prospective students into enrolled students by managing inquiries and applications
• Handle a high volume of phone calls and emails, answering complex questions regarding admissions and academic policies
• Counsel applicants on admission requirements and troubleshoot issues related to the Online Academy

Required qualifications:

• Background in sales or customer acquisition preferred; progress towards a college degree required
• Proficiency in Microsoft Office Suite is essential
• Experience in advising or contact center settings is a plus
• Ability to work shifts scheduled within specified hours, including occasional overtime during peak seasons
• Reliable internet connection with specific speed and stability requirements