Enrollment Coordinator

Job Summary

To serve as a point of contact for plan sponsors and providers, the fully remote Enrollment Coordinator will manage application processing for enrollments, changes, and terminations while ensuring accurate communication and timely responses to inquiries.

Key responsibilities

• Process all enrollments, changes, and terminations for current clients and manage weekly inventory for timely completion
• Answer phone calls from employees, clients, and providers, addressing questions and concerns accurately and promptly
• Create and audit ID cards and Certificates of Creditable Coverage, ensuring all documentation is accurate

Required qualifications

• High school graduation or equivalent required; 1-3 years' experience in insurance services or business administration preferred
• Proficiency in Microsoft Office applications, particularly Word, Outlook, and Excel
• Experience in health plan enrollment or an insurance/HMO-related environment is highly desirable
• Ability to learn and effectively use insurance enrollment software
• Previous customer service experience preferred