Enrollment Operations Supervisor

Job Summary

Managing a team of Customer Service Representatives, the full-time Enrollment Operations Supervisor will ensure compliance with customer service standards and regulatory requirements while working remotely from Pennsylvania.

Key responsibilities:

• Supervise and develop the customer service team through regular interactions and training initiatives
• Analyze production and quality metrics to recommend improvements in staffing and processes
• Manage escalated customer issues and ensure timely resolution while maintaining regulatory compliance

Required qualifications:

• High School Diploma or Equivalent (GED) is required
• Minimum of 6 years of relevant experience is required
• At least 2 years of managerial or supervisory experience is required
• Experience with Federal regulatory compliance, particularly in Medicare Advantage processes
• Proven ability to handle HR-related issues, including performance evaluations and disciplinary actions