Enterprise Account Manager

Job Summary

Managing a portfolio of enterprise customers, the full-time Enterprise Account Manager will oversee the entire account lifecycle from onboarding to renewal and growth, while working remotely to drive product adoption and troubleshoot technical issues.

Key responsibilities

• Build trusted relationships with senior stakeholders across finance, IT, and operations, including C-suite executives
• Own the full account lifecycle, proactively spotting risks and guiding customers through migrations and product rollouts
• Translate customer feedback into actionable insights for product and engineering teams while managing renewals and upsell opportunities

Required qualifications

• 3+ years of B2B SaaS account management or customer success experience with direct ownership of a customer portfolio
• Experience in renewals, retention, and growth, including commercial conversations around pricing and contract terms
• Strong product and technical fluency, with experience working through APIs and integrations
• Strong data literacy, utilizing spreadsheets and reporting tools to make informed decisions
• Ability to operate autonomously and manage competing demands effectively