Enterprise Customer Success Manager
Job Summary
Owning a portfolio of 15-20 high-value enterprise accounts, the full-time Enterprise Customer Success Manager will drive customer outcomes, retention, and expansion while working remotely and collaborating with cross-functional teams.
Key responsibilities
- Manage all stages of the customer lifecycle for assigned accounts, from onboarding to renewal and expansion
- Build and maintain relationships with executive sponsors and key stakeholders to drive product adoption and success
- Develop account and success plans, monitor customer health, and lead initiatives to mitigate risks for at-risk accounts
Required qualifications
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or benefits sectors
- Direct experience with complex, multi-stakeholder enterprise customers in the Benefits space
- Proven success in quota-driven roles focused on retention and expansion
- Demonstrated ability to analyze customer data to influence account strategy
- Experience engaging with customer teams at various technical levels, from end users to C-level executives
Complete Job Description
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