Enterprise Customer Success Manager
Job Summary
Owning a portfolio of large enterprise aviation accounts, the full-time Enterprise Customer Success Manager will guide customers through onboarding, operational reviews, and renewal processes while building strong executive relationships in a remote work environment.
Key Responsibilities
- Manage the end-to-end customer journey for enterprise accounts, executing a defined engagement model
- Conduct success and operational reviews, tailoring the cadence to account size and complexity
- Identify expansion opportunities and collaborate with Sales to drive account growth
Required Qualifications
- 5+ years of SaaS experience in Customer Success or Account Management with strategic accounts
- Proven success managing multi-phase engagement models at the enterprise level
- Strong executive presence with experience in building relationships with C-suite stakeholders
- Technical aptitude with CRM and customer success platforms, including analytics tools
- Bachelor's degree or equivalent practical experience
Complete Job Description
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