Enterprise Customer Success Manager
Job Summary
Managing a portfolio of site-based accounts, the full-time remote Enterprise Customer Success Manager will ensure effective technology and services adoption to achieve business outcomes, focusing on high renewal rates and expansion of subscription contracts.
Key responsibilities
- Oversee management and growth strategy for Annual Recurring Revenue associated with enterprise account contracts and software subscriptions
- Utilize data from the Customer Success Platform to execute onboarding, adoption, expansion, and renewal processes for each account
- Collaborate with Sales and Delivery teams to enhance customer experience and provide feedback for service offerings
Required qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field, or equivalent relevant experience
- Legal authorization to work in the U.S. (if applying to be based in the USA)
- 8+ years of experience in a commercial or sales capacity with customers
- Experience with Gainsight and PowerBI
- Knowledge of the manufacturing or automation industry
Complete Job Description
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