Enterprise Customer Success Manager
Job Summary
Driving retention and growth for enterprise clients, the full-time remote Enterprise Customer Success Manager will manage strategic relationships, execute account plans, and collaborate cross-functionally to ensure customer satisfaction and value realization.
Key responsibilities
- Lead strategic relationships with a portfolio of enterprise accounts, focusing on adoption, retention, and growth
- Develop and execute account plans that align with customer goals and desired business outcomes
- Conduct regular executive business reviews to assess account health and identify expansion opportunities
Required qualifications
- 5-7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment
- Proven ability to manage enterprise portfolios and drive measurable results
- Experience building trust with senior stakeholders across various departments
- Data-driven mindset with the ability to translate customer objectives into business outcomes
- Familiarity with DOT compliance and its connection to technology adoption preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,667 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
