Enterprise Customer Success Manager

Job Summary

Managing a portfolio of enterprise customers, the full-time remote Enterprise Customer Success Manager will drive engineering transformation by overseeing customer implementation, program success, and renewals while ensuring high product utilization and alignment with business goals.

Key responsibilities

• Own the full customer lifecycle from implementation to renewal, ensuring program success and utilization
• Create and maintain customer success plans, tracking key initiatives and metrics
• Identify opportunities for account expansion and collaborate with internal teams to drive customer success

Required qualifications

• Proven experience in customer success or account management within a technology or software environment
• Strong understanding of customer success processes and metrics
• Ability to engage with executive-level stakeholders and conduct strategic discussions
• Experience in driving program success and managing customer renewals
• Familiarity with engineering or technical transformation initiatives