Enterprise Customer Success Manager
Job Summary
Seeking a full-time remote Enterprise Customer Success Manager, the ideal candidate will cultivate strong relationships with enterprise customers, drive product adoption, and conduct training sessions to enhance user experience.
Key Responsibilities
- Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
- Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
- Conduct comprehensive training sessions for new users on the Collectly platform, enabling them to maximize its benefits
Required Qualifications
- 5+ years experience in a customer success role at a B2B healthcare or healthtech SaaS company
- Experience managing enterprise accounts ($500k-$1M+ ARR) with complex, multi-stakeholder relationships
- Strong understanding of customer success principles and methodologies
- Demonstrated ability to manage multiple projects and priorities simultaneously
- Proficiency in CRM software and other relevant tools
Complete Job Description
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