Enterprise Customer Success Manager

Job Summary

Owning a portfolio of high-value accounts, the full-time remote Enterprise Customer Success Manager will act as a trusted advisor to clients, develop long-term success strategies, and drive revenue retention and expansion across North America.

Key Responsibilities

• Manage a portfolio of strategic and enterprise-level accounts as their primary point of contact and advocate
• Develop long-term success strategies with each customer, aligned to their goals and desired outcomes
• Drive revenue retention and expansion, partnering with Sales on upsell and cross-sell opportunities

Required Qualifications

• 2+ years of experience in a start-up or scale-up, ideally in fintech or payments
• Experience managing high-value accounts ($100K+ ARR) in a customer success, account management, or similar client-facing role
• Strong relationship and stakeholder management skills, including executive presence and C-suite fluency
• Commercial acumen, with a track record of driving retention and expansion
• Data-driven storytelling skills to create clear value narratives for Executive Business Reviews (EBRs)