Enterprise Customer Success Manager
Job Summary
Proactively managing a portfolio of accounts, the full-time Enterprise Customer Success Manager will ensure customer satisfaction and value realization through engagement and support in a remote capacity based in Chicago, IL.
Key responsibilities
- Manage named accounts, ensuring engagement and satisfaction throughout the customer lifecycle
- Develop strategic Success Plans aligned with customer-defined business outcomes and value milestones
- Monitor customer analytics and KPIs to enhance customer experience and optimize solutions
Required qualifications
- Minimum of 3 years of experience in a customer success role focused on product/service adoption
- Experience in customer management within platform management and security solutions
- Proven ability to communicate effectively and build positive business relationships
- Experience in leading change and driving customer success initiatives
- Understanding of value realization metrics and experience with recurring revenue sales models
Complete Job Description
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