Enterprise Customer Success Manager
Job Summary
Proactively managing a portfolio of accounts, the full-time Enterprise Customer Success Manager will ensure customer satisfaction and value realization through engagement and strategic success planning in a remote role based in Boston, MA.
Key responsibilities
- Establishes relationships with key customer stakeholders and conducts regular check-ins to address needs and concerns
- Develops and maintains strategic Success Plans aligned with customer-defined business outcomes and value milestones
- Monitors customer analytics and KPIs to optimize solutions and facilitate Executive Business Reviews to demonstrate value delivered
Required qualifications
- Minimum of 3 years of experience in a customer success role focused on product/service adoption
- Experience in customer management within platform management and security solutions at senior executive levels
- Demonstrated success as a trusted advisor to senior executives and ability to build effective success plans
- Understanding of value realization metrics and experience in recurring revenue sales models
- Proficiency in customer success tools and CRM systems for managing customer health and engagement tracking
Complete Job Description
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