Enterprise Customer Success Manager

Job Summary

Proactively managing a portfolio of accounts, the full-time Enterprise Customer Success Manager will ensure customer satisfaction and value realization through engagement, strategic planning, and collaboration with internal teams in a remote capacity.

Key responsibilities

• Oversee customer engagement and satisfaction throughout the customer lifecycle, from deployment to renewal
• Develop strategic Success Plans that align with customer-defined business outcomes and monitor customer analytics to enhance experience
• Facilitate Executive Business Reviews to demonstrate impact and identify growth opportunities while collaborating with various internal teams

Required qualifications

• Minimum of 3 years of experience in a customer success role focused on product/service adoption
• Experience managing customer relationships within platform management and security solutions
• Proven ability to communicate effectively and foster positive business relationships with senior executives
• Experience in driving change and managing escalations effectively
• Understanding of value realization metrics and experience with recurring revenue sales models