Enterprise Customer Success Manager
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Job Summary
Focused on building strong relationships with enterprise clients, the full-time remote Enterprise Customer Success Manager will take ownership of customer accounts, driving adoption, conducting Quarterly Business Reviews, and collaborating with cross-functional teams to ensure customer success and retention.
Key responsibilities
- Manage a portfolio of enterprise accounts, providing strategic guidance and support to drive customer success
- Evaluate risk management and implement best practices to enhance customer value propositions and retention efforts
- Coordinate cross-functional efforts to ensure seamless execution of customer needs and maintain executive alignment
Required qualifications
- 3+ years of experience as a Customer Success Manager
- 1-2+ years of experience supporting enterprise customers in a CSM role
- Experience in the emergency communications or risk response industry is a plus
- Proficiency in Salesforce and Excel; Gainsight experience is a plus
- Strong project management skills with the ability to prioritize effectively
Complete Job Description
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