Enterprise Customer Success Manager
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Job Summary
Supporting enterprise customer success initiatives, the full-time Enterprise Customer Success Manager will manage existing and new accounts, oversee onboarding and adoption processes, and drive value realization while working closely with an Enterprise Strategic Account Executive in a remote environment.
Key responsibilities
- Manage enterprise accounts through shared account plans and facilitate onboarding, change management, and adoption across teams
- Join qualified deals to validate outcomes and create joint onboarding plans with clear goals and success criteria
- Lead success plans and executive reviews to demonstrate adoption, business outcomes, and identify expansion opportunities
Required qualifications
- 7+ years in Customer Success, Enterprise Account Management, or strategic consulting, preferably in SaaS
- Bachelor's degree in Business, IT, or a related field
- Proven success in retaining enterprise customers and delivering measurable adoption and business outcomes
- Experience collaborating with enterprise sellers on presales and account planning
- Proficiency in Gainsight or similar customer success platforms and CRM tools
Complete Job Description
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