Enterprise Customer Success Manager
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Job Summary
Managing a portfolio of DACH enterprise clients, the full-time Enterprise Customer Success Manager will serve as the primary post-sales contact, ensuring customer satisfaction and driving business outcomes while working in a hybrid environment from Paris.
Key responsibilities
- Manage client relationships throughout the contract lifecycle, from onboarding to renewals
- Identify upsell and cross-sell opportunities while mitigating churn through proactive engagement
- Collaborate with cross-functional teams to address customer feedback and develop solutions
Required qualifications
- At least 3 years of experience as a Customer Success Manager or Account Manager in cybersecurity or tech (SaaS preferred)
- Experience managing B2B cycles with enterprise clients and working with C-level stakeholders
- Fluent in German (native or bilingual) and English (C1 minimum)
- Familiarity with clients in the DACH market is a strong plus
- Comfortable using AI tools to enhance work efficiency
Complete Job Description
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