Enterprise Customer Success Manager
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Job Summary
Taking full ownership of a portfolio of large clients, the full-time Enterprise Customer Success Manager will guide them through contract signing, implementation, renewal, and expansion while driving measurable outcomes and ROI in a remote environment.
Key responsibilities
- Lead the customer journey from contract signature through implementation and ongoing expansion
- Analyze client data to identify business drivers and uncover areas of lost opportunity
- Collaborate cross-functionally with product and engineering to tailor solutions based on client insights
Required qualifications
- 4-8 years of experience in enterprise customer success, implementation, or management consulting
- Strong analytical skills with proficiency in spreadsheets and SQL-like analysis
- Proven project management capability for managing multiple complex rollouts
- Commercial acumen with confidence in presenting business cases to executives
- Technical skills to configure software and understand system integrations
Complete Job Description
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