Enterprise Customer Success Manager

Job Summary

Owning and growing relationships with key enterprise customers, the full-time remote Enterprise Customer Success Manager will develop strategic account plans, engage with senior executives, and drive measurable business outcomes in the aerospace and defense manufacturing sectors.

Key responsibilities

• Manage a portfolio of large enterprise customers, establishing strategic account plans aligned with their business objectives
• Lead executive business reviews and strategic discussions to demonstrate Covalent's value and identify future opportunities
• Proactively identify risks and develop strategies for customer retention, expansion, and long-term account growth

Required qualifications

• 5+ years of experience in enterprise customer success or account management within aerospace, defense, or regulated industrial manufacturing
• Demonstrated ability to engage with senior leaders and build relationships with executive decision-makers
• Experience in identifying and developing opportunities for account growth and relationship expansion
• Strong understanding of complex operational challenges and the ability to connect technology improvements to business objectives
• Proven cross-functional leadership skills to navigate complex organizations and align multiple stakeholders