Enterprise Customer Support Specialist
Job Summary
Seeking an experienced Enterprise Customer Support Specialist, the full-time remote role will manage complex technical inquiries from enterprise customers, leveraging AI tools to enhance support efficiency while advocating for customer needs in product development.
Key responsibilities
- Diagnose and resolve complex technical and product questions from enterprise customers through various communication channels
- Utilize AI tooling and workflow automations to streamline support processes and implement self-service solutions
- Build strong relationships with Enterprise users, advising on best practices and capturing feedback for product roadmap discussions
Required qualifications
- Minimum of 3 years in B2B enterprise customer support with experience in U.S. and E.U. markets
- Hands-on experience with large-language models and a solid understanding of AI fundamentals
- Ability to translate complex technical concepts into clear guidance for non-technical stakeholders
- Proficiency with modern support platforms (e.g., Intercom, Zendesk) and basic data-analysis tools (e.g., SQL)
- Exceptional written and spoken English; business-level fluency in an additional language preferred
Complete Job Description
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