Enterprise Implementation Specialist
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Job Summary
Owning the implementation journey for large enterprise customers, the full-time remote Enterprise Implementation Specialist will manage client onboarding, technical rollouts, and ongoing advisory support to ensure successful use of the platform.
Key responsibilities
- Lead the implementation process from contract close through technical go-live, ensuring alignment with customer use cases and KPIs
- Conduct customized enablement sessions and partner workshops to foster collaboration and self-sufficiency among customers and their partners
- Act as a trusted technical advisor, identifying expansion opportunities and managing complex technical escalations throughout the customer lifecycle
Required qualifications
- 2+ years in implementation or onboarding at a B2B SaaS company
- 1+ year in a customer-facing role
- Experience running end-to-end technical implementations with strong project management skills
- Hands-on experience configuring a CRM, preferably Salesforce or HubSpot
- A consultative, solution-oriented mindset with strong organizational skills
Complete Job Description
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