Enterprise Onboarding Manager

Job Summary

As Traild accelerates its expansion across North America, the full-time remote Enterprise Customer Onboarding Manager will own the full implementation journey for complex enterprise clients, ensuring successful adoption and measurable value through collaboration with cross-functional teams.

Key Responsibilities

• Drive enterprise implementations from scoping through to go-live, managing multiple concurrent accounts
• Own the end-to-end client journey, ensuring customers achieve measurable value post-onboarding
• Provide user training and technical support throughout the implementation process

Required Qualifications

• Strong project management skills with experience in scoping, timelines, and risk management
• Solid technical aptitude, comfortable working with integrations and workflows
• Exceptional communication skills, particularly with senior stakeholders
• Experience in a startup or scale-up environment with a high pace of change
• 5-7 years of direct enterprise-level implementation experience in a B2B SaaS environment preferred