Enterprise Service Desk Engineer
Job Summary
Supporting and maintaining a multi-tenant hosted infrastructure, the remote Enterprise Service Desk Engineer will act as a Tier 3 escalation point for complex technical issues, manage VMware environments, and coordinate with clients and third-party vendors.
Key responsibilities
- Respond to and take ownership of escalated issues from Tier 1 and Tier 2 Service Desk Administrators
- Manage and support a multi-tenant hosted platform within a team-based environment
- Provide out-of-hours escalation support on a rotating schedule
Required qualifications
- Bachelor's degree or equivalent professional experience
- Microsoft certification preferred, including AZ-104 or MSCE
- VMware certification beneficial, including VCP or VCA
- Minimum 3-5 years of experience in a Tier 2 / Tier 3 support team or similar role
- MSP experience strongly preferred
Complete Job Description
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