Enterprise Success Specialist
Job Summary
As an Enterprise Success Specialist working remotely in a full-time capacity, the successful candidate will manage and strengthen enterprise relationships, resolve customer issues, and train users on the platform while collaborating with various internal teams to drive product adoption and engagement.
Key responsibilities
- Serve as an intermediary between home office partners and internal teams to troubleshoot technical issues and advocate for product enhancements
- Handle complex escalated inquiries and create reports on customer retention metrics in collaboration with the Enterprise Success Manager
- Utilize customer service tools to resolve issues and set up customer appointments, providing feedback on product performance
Required qualifications
- Minimum of 3+ years' experience in a customer support role
- Experience in Financial Services is a plus
- Exceptional customer service skills with a proactive approach to problem-solving
- Ability to interact effectively with individuals at all organizational levels
- Strong multitasking abilities and attention to detail in a fast-paced environment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,336 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
