Entry-Level Systems Technician
Job Summary
Providing frontline technical support for end-user issues, the full-time hourly Entry-Level Systems Technician will manage client inquiries through phone, email, and the client portal while troubleshooting and resolving technical problems related to personal computers, printers, and Microsoft 365 applications, with the potential for remote or onsite work.
Key responsibilities:
- Manage and prioritize support tickets, ensuring accurate documentation and escalation of complex issues
- Deliver exceptional customer service while troubleshooting technical issues and communicating effectively with clients
- Assist with the configuration and maintenance of end-user devices and basic networking issues under established procedures
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications preferred, such as CompTIA A+ or Microsoft Fundamentals
- Experience with Microsoft operating systems and Microsoft 365 applications
- Valid driver's license
Complete Job Description
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