Entry-Level Systems Technician

Job Summary

Providing frontline technical support, the full-time hourly Entry-Level Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both remotely and onsite as needed.

Key responsibilities:

• Manage and troubleshoot client support requests through phone, email, and client portal, ensuring proper documentation and escalation of complex issues
• Collaborate with technical team members to resolve client issues while maintaining a focus on professionalism and service quality
• Provide technical support for end-user devices and Microsoft 365 applications, contributing to documentation and knowledge-sharing efforts

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Valid driver's license