Epic Ascent Manager
Job Summary
Leading the Concierge team, the full-time Epic Ascent Manager will execute the Epic Ascent strategy for ski and snowboard guests, focusing on operational excellence, workforce management, and high-touch service delivery in a remote setting.
Key responsibilities:
- Oversee Epic Ascent Concierge operations, ensuring personalized service delivery for Ski & Snowboard School guests
- Collaborate with various resort departments to ensure seamless execution of private lessons and specialty experiences
- Establish service standards and operational processes that enhance premium guest experiences while maintaining efficiency
Required qualifications:
- Bachelor's degree preferred or equivalent experience
- 5 years of relevant experience in operations or guest services
- 3-5 years of leadership experience managing teams
- Proven ability to lead and inspire teams with a focus on engagement and development
- Strong operational management capabilities with experience in large delivery-focused teams
Complete Job Description
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