Epic Certified Business Systems Analyst
Job Summary
Working remotely, the full-time Epic Certified Business Systems Analyst will manage inbound customer calls and service requests related to the Epic EHR suite, ensuring timely resolution of incidents and contributing to knowledge base improvements.
Key responsibilities
- Respond to client incidents and service requests regarding clinical components of the Epic EHR suite
- Proactively manage incidents and requests to ensure alignment with established Service Level Agreements (SLAs)
- Provide mentorship and guidance to service desk staff to enhance skill development and quality improvement
Required qualifications
- Epic Certification or Proficiency in one or more Epic modules, preferably the Ambulatory module
- Minimum of 5 years of experience supporting Epic, including implementation, build, or ongoing operational support
- Strong experience with Epic clinical workflows and functionality
- Minimum of 1 year of customer service experience in healthcare systems
- Prior team leadership, mentoring, or supervisory experience
Complete Job Description
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