Epic Service Delivery Director

Job Summary

Leading a team of Epic analysts, the full-time Service Delivery Analyst Director will manage high-quality delivery across Epic applications, coach new leaders, and contribute as a senior practitioner in a remote capacity.

Key responsibilities

• Lead and develop a team of Epic analysts, ensuring consistent and scalable delivery standards
• Coach and support first-time managers to build high-performing teams and facilitate talent development
• Oversee staffing, allocation, and certification tracking, while maintaining operational visibility and addressing performance issues

Required qualifications

• 8+ years of relevant experience, including 4+ years in a leadership role
• Active Epic certifications, particularly in Cadence, Prelude, Ambulatory, or MyChart, with practical application experience
• Proven track record of recruiting, developing, and retaining Epic talent
• Hands-on experience with Epic applications and the ability to guide teams through complex challenges
• Strong communication skills and the ability to navigate dynamic, high-ambiguity environments