ERP Application Support Manager
Job Summary
Leading a team of Application Support Engineers, the full-time Manager, ERP Application Support (Distribution) will provide advanced technical support to customers, oversee daily operations, and drive team performance while working remotely.
Key responsibilities
- Lead, coach, and develop a team of Application Support Engineers to enhance performance and customer satisfaction
- Provide advanced technical support for complex cases and serve as an escalation point for challenging technical issues
- Analyze support processes and implement improvements to enhance operational efficiency and customer outcomes
Required qualifications
- Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field
- 5+ years of experience with ERP or enterprise business software solutions in Manufacturing, Supply Chain, or Distribution industries
- 3+ years of people management experience in technical support or related teams
- Strong analytical and troubleshooting skills
- Proven leadership and conflict-resolution capabilities
Complete Job Description
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